At Westwood, we recognise that during the normal use of commercial vehicles, they will attract signs of having been used over time. To ensure the fair assessment of a vehicle’s condition once returned however, it’s important to make and publish a distinction between what we consider to be reasonable wear and tear versus chargeable damage. With this in mind, the following is our policy which we feel strikes an equitable balance for commercial vehicles.
Exterior Loading Area
Acceptable
- Chips and scratches up to 10cm, provided that they can be removed by mechanical polishing
- Scuffs and abrasions up to 2cm, provided that they can be removed by mechanical polishing
- Dents up to 2cm, given that there are no more than two dents per panel
- Areas of stone chipping, given that less than 25% of the panel is affected and no corrosion has developed
- Chips that have been touched up before corrosion development
Unacceptable
- Scratches that will polish out, but are longer than 10cm
- Any chips, scratches, scuffs and abrasions, not possible to be removed via mechanical polishing
- Dents, scuffs and abrasions larger than 2cm
- More than 2 dents per panel
- (stone) chipping covering more than 25% of the panel
- Incorrect repaint work, showing a colour difference
- Incorrect repair work
- Corrosion development on any type of damage
- Paint discolouration through external impacts, such as incorrect chemical usage
Exterior Sills and Door Seals
Acceptable
- Scuffing, scratches or abrasions on sills of the loading compartment, providing that this has not affected the function of the bumpers, lights etc.
- Abrasion on the sills of back or side doors of the loading compartments providing that this has not affected the function of the doors
Unacceptable
- Damage which has deformed the sill
- Scuffing, scratches or abrasions on the sills of the loading compartment, affecting the function of the bumpers, lights etc.
- Abrasions on the sills of the back or side doors of the loading compartments, affecting the functions of the doors
- Damaged door seals
Exterior Vehicle Body and Paint
Acceptable
- Any chips, scratches, scuffs and abrasions up to 10cm, which may be removed by mechanical polishing
- Dents up to 2cm, given that there are no more than two dents per panel
- Small areas of stone chipping, give that less than 25% of the panel is affected and they are corrosion free
- Chips that have properly been touched up prior to corrosion development
Unacceptable
- Scratches, scuffs and abrasions that will polish out, but are longer than 10cm
- Any chips, scratches, scuffs and abrasions, not possible to be removed by mechanical polishing
- Dents larger than 2cm
- More than 2 dents per panel
- Corrosion development on any type of damage
- Stone chipping covering more than 25% of the panel
- Incorrect repaint work, showing a colour difference
- Incorrect repair work
- Paint discolouration through external impacts, such as incorrect chemical use
Exterior Grille and Bumper
Acceptable
- Any scratches, scuffs and abrasions up to 10cm, which may be removed by mechanical polishing
- For textured or non-painted bumpers scuffing, scratches and scores up to 10cm are acceptable
- Dents up to 2cm with a maximum of 2 dents per bumper or grille
- Discolour through external impacts, e.g weather condition
Unacceptable
- Broken, cracked or deformed grilles and bumpers
- Any chips, scratches, scuffs or abrasions, which will polish out, but are longer than 10cm
- For painted bumpers: any chips, scratches, scuffs and abrasions, not possible to be removed by mechanical polishing
- Dents larger than 2cm
- More than two dents per grille or bumper
- Damage due to incorrect usage of chemicals
Exterior Tyre Wear and Wheel Rims
Acceptable
- Tyres with a minimum tread of 1.6mm or tyre treads that meet local legal requirements
- On the face of the wheel trim, rim or alloy: one scratch, scuff or abrasion up to 10cm
- On the border of the wheel trim, rim or alloy: one scratch, scuff or abrasion up to 10cm
Unacceptable
- Scratches, scuffs or abrasions larger than 10cm
- Deformed tyres, e.g caused by kerbing
- Bulges, cracks or cuts to the tyres
- Damage to the sidewall or tread
- Tyres penetrated with a foreign object
- Broken or deformed wheel trim, wheel cap, rim or alloy
- Corrosion development on the wheel trim, rim or alloy
- Returns without the tyre mobility kit and/or spare wheel
Exterior Glazing and Lights
Acceptable
- Stone chipping, provided that they are no larger than 1cm and not in the A zone of the windscreen
- Stone chipping on the surface of headlights, fog lights or indicators not breaking the glass and not harming its function
- Small stickers on the glass required by local legislation
Unacceptable
- Broken glass or lights
- Cracks or chips in the lights, which restrict the function of the light. All bulbs should be operational
- Self applied sun protection or tinted strips must be completely removed from the windscreen if theyhave not been professionally applied, are torn or have begun to separate from the corners of the windscreen
- Chips or cracks larger than 1cm
- Chips smaller than 1cm in the A zone of the windscreen
Exterior Mirrors and External Fittings
Acceptable
- Scuffing, scratches and scores up to 5cm
- Returning a vehicle with intact tow bars and pins
- Fitted beacons or lights that are properly fitted and in full working condition, without any damage. The lights must fully comply with the legal requirements, and if required by local law, mentioned in the vehicle documents
- Added antennas or roof fittings must be fully functional and comply with the road safety as well as be approved for the type of vehicle
- In case of removal of external fittings, the affected areas need to be properly repaired
Unacceptable
- Scuffing, scratches or scores larger than 5cm
- Deformation of the mirror and/or mirror case
- Beacons that have damaged the structure of the vehicle through their fitment or removal
- Damaged, broken or rusted roof racks and/or tow bars
Interior of the Vehicle
Acceptable
- Soiling and stains on the interior lining, seats, carpets and floor mats, which can be removed by general cleaning
- Seats showing wear and indentation through general usage
- Panel discolouration through day to day usage and wear
- Phone fittings/ cradles may be left in the vehicle
Unacceptable
- Soiling and stains on the interior lining, seats, carpets and floor mats, which can not be removed by general cleaning, but require specialist cleaning
- Cuts, abrasions, tears and damage to the material of the interior lining, seats, carpets and floor mats
- Holes left in the console as a result of equipment removal
- Cuts, gouges or loose threads on the steering wheel
- Unpleasant odours which require specialist cleaning to remove
- Returning the vehicles with seats missing
